Sr. Product Support Specialist - Remote

Overview

As a Sr. Product Support Specialist, you will play a critical role in improving the Pinner support experience at Pinterest. This position involves tackling complex technical issues and collaborating with various teams to develop scalable solutions.

In Short

• Lead in resolving complex technical issues for users.
• Collaborate with cross-functional teams to enhance product quality.
• Analyze support metrics to provide actionable insights.
• Develop processes for frontline teams to improve user experience.
• Craft support materials to elevate user interactions.
• Advocate for users by distinguishing confusion from bugs.
• Utilize data analysis tools, especially SQL, for insights.
• 5+ years of experience in product support roles required.
• Strong written communication skills needed.
• Proactive mindset with attention to detail.

Requirements

• 5+ years in product support or related fields.
• Bachelor’s degree in Business Administration or related field.
• Proven troubleshooting capabilities for technology products.
• Strong technical knowledge and communication skills.
• Experience with data analysis and insights generation.
• Collaborative experience with Product and Engineering teams.
• Proactive and accountable work ethic.
• Exceptional attention to detail.
• Ability to adapt in fast-paced environments.
• Proficiency in SQL.

Benefits

• Equitable and inclusive workplace culture.
• Flexible working arrangements.
• Opportunities for professional growth.
• Access to employee benefits and support programs.
• Collaborative team environment.