Technical Enablement Trainer - Remote

Overview

As a Technical Enablement Trainer at Ping Identity, you will partner with the global support organization to influence, educate, and operationalize business processes and policies. Your mission is to ensure Ping Identians have the right processes, tools, and knowledge to effectively support and care for our customers.

In Short

• Own and manage organizational process and policy enablement initiatives from design through global scale.
• Translate the Enablement vision into actionable programs that integrate both process adoption and human skill development.
• Partner with business leaders and SMEs to position processes, policies, and practices as value drivers.
• Create, maintain, and deliver documentation, training, and supporting materials.
• Lead requirement gathering and identify process gaps.
• Serve as a subject matter expert for process and people enablement activities.

Requirements

• Bachelor’s degree or equivalent experience with 5+ years in enablement or training.
• 1–3 years of experience in customer-facing or high-communication roles.
• Strong communication, facilitation, and organizational skills.
• Familiarity with adult learning principles and coaching approaches.
• Demonstrated ability to build peer networks and strong cross-functional relationships.

Benefits

• Generous PTO & Holiday Schedule.
• Parental Leave.
• Progressive Healthcare Options.
• Retirement Programs.
• Opportunity for Education Reimbursement.