Onboarding Customer Success Manager - Remote

Overview

The Onboarding Customer Success Manager at Ping Identity will lead customers through their deployment journey, ensuring a seamless transition from pre-sales to post-deployment support.

In Short

• Manage deployment strategies for various customers.
• Plan and organize deployment lifecycle phases.
• Drive project goals and manage issues and risks.
• Collaborate with sales, product, and support teams.
• Engage with senior leadership and project resources.
• Challenge and redirect teams as needed.
• Analyze project goals and drive achievement.

Requirements

• Expertise in enterprise-level project delivery.
• Management of technical projects with customer and vendor stakeholders.
• Understanding of Ping Identity's value proposition.
• Ability to present to C-level executives.
• Knowledge of technology principles and services.
• Understanding project management best practices.
• Strong people management and communication skills.

Benefits

• Flexible and collaborative work environment.
• Generous PTO and holiday schedule.
• Parental leave and progressive healthcare options.
• Retirement programs and education reimbursement.
• Commuter offset for specific locations.