Customer Support Specialist - Remote

Overview

An exciting opportunity for a Customer Support Specialist to join a fast-growing SaaS startup focused on revolutionizing the event planning industry.

In Short

• Fully remote position available in the US or Canada.
• Focus on customer support and hotel onboarding.
• Work with a startup that values accountability and innovation.
• Opportunity for career growth and advancement.
• Collaborate closely with founders and C-Suite executives.
• Health coverage and maternity leave benefits.
• Future 401K plan coming soon.
• Quarterly team meetups for collaboration.
• Must be adaptable and thrive in a fast-paced environment.
• Experience in SaaS customer support preferred.

Requirements

• 1-3+ years of experience in SaaS customer support.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple tasks.
• Comfortable with customer interactions via phone, email, and chat.
• Proactive attitude and strong follow-through.
• Organized and adaptable in a high-growth environment.
• Interest in the events/hospitality industry is a plus.
• Must be available to work a flexible schedule.

Benefits

• 100% employee health coverage and 50% for dependents.
• Support for maternity leave.
• Remote work budget provided.
• Opportunities for leadership advancement.
• Collaborative work culture with no micromanagement.
• Impactful role within a growing company.
• Quarterly meetups to connect with the team.
• Potential for career growth within the organization.