Partner Operations Specialist - Remote

Overview

As a Partner Operations Specialist, you will support our Partner Performance Managers with day to day tasks critical for the performance of our Partner Pharmacy network.

In Short

• Reviewing and responding to internal escalation requests
• Data entry and processing requests for our biggest partners
• Contacting partners to resolve issues that prevent a successful client/patient/partner experience
• Performing a variety of tasks in the Phil dashboard to ensure speed and accuracy of patient requests
• Placing inventory orders for our partner network
• Review script level issues to ensure proper process was followed and correct as needed
• Triage, resolve, and respond to order-related escalations or one-off requests
• Identify errors and understand workflows to unblock prescriptions
• Collaborate with Partner Performance Managers and other team members to ensure the company's goals and targets are met.

Requirements

• 2+ years of experience, pharmacy technician and/or external administrative support.
• Proven track record of attention to detail and strong organizational skills
• Self-motivated, driven, hands-on individual with the ability to manage daily and weekly tasks.
• Willingness to learn and understand operational workflows in order to quickly determine root cause
• Prior experience working with external clients/partners with a demonstrated ability to communicate effectively to resolve questions or concerns
• Solid written, verbal, and interpersonal communication skills.
• Ability to operate independently in a fast-paced and challenging environment.
• Comfortable with the dynamic nature of a rapidly expanding start-up company, demonstrating adaptability.
• Experience with G-Suite applications, showcasing the ability to leverage collaborative platforms for efficient communication, file-sharing, and project coordination in a remote work environment.

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech
• Fully remote working environment
• Competitive compensation (commensurate with experience)
• Full benefits (medical, dental, vision).
• 401(k) contribution opportunity.