Partner Operations Specialist - Remote

Overview

As a Partner Operations Specialist, you will play a key role in executing operational processes and managing a case queue related to the Solutions Partner Program. Your efforts will be crucial in ensuring a smooth and efficient experience for stakeholders within a fast-paced, ever-changing environment.

In Short

• Manage a high volume of partner-specific support cases, submitted by the global partner team, ensuring accurate administration of partner accounts.
• Oversee and streamline operational processes that support the Solutions Partner Program, becoming a subject matter expert on key aspects of program execution.
• Prioritize and organize daily tasks while working cross-functionally with partner sales, service, business enablement, and finance teams to execute on various non-recurring activities.

Requirements

• Proven experience in a support, customer service, or account administration role
• Exceptional communication and interpersonal skills, with the ability to engage effectively with various stakeholders
• A customer-focused mindset and a strong sense of urgency in resolving issues to benefit partners and internal teams
• Strong organizational skills with a keen eye for detail
• Ability to manage time efficiently and prioritize in a high-volume work environment
• Familiarity with software systems for data entry and administrative tasks

Benefits

• Flexible work environment
• Opportunities for professional growth
• Supportive company culture