Director of Support Operations - Client - Remote

Overview

The Director of Support Operations - Client will lead a team to manage client interactions and resolve complex issues in a health-tech startup environment.

In Short

• Manage a team of 12+ operations specialists.
• Communicate effectively with external stakeholders.
• Utilize data to improve operations and patient experience.
• Scope and manage cross-functional projects.
• 6+ years of experience in management and operations.
• Experience in healthcare or health tech preferred.
• Strong communication and leadership skills.
• Client-centric and process-driven mindset.
• Detail-oriented with a problem-solving approach.
• Opportunity to work in a fully remote environment.

Requirements

• 6+ years total experience across management, consulting, and startup operations.
• Experience in healthcare / health tech industry preferred.
• Previous experience leading a team.
• Able to work independently and cross-functionally.
• Strong communication skills.
• Client-centric mindset.
• Process-driven mindset.
• Analytical and data-driven approach.
• Strong operator mentality.
• Detail-oriented approach.

Benefits

• Ground floor opportunity with a fast-growing startup.
• Fully remote working environment.
• Competitive compensation.
• Full benefits (medical, dental, vision).
• 401(k) contribution opportunity.