Junior Developer Support Specialist - Remote

Overview

This role involves acting as the first point of contact for developers integrating Phantom's SDKs and other products, providing support through issue triaging, bug reproduction, and contributing to AI training content.

In Short

• Handle inbound questions for SDKs via chat and email.
• Capture and create internal notes on issues.
• Diagnose root causes and identify solutions.
• Create and maintain developer documentation.
• Work efficiently with various tools to reduce resolution time.
• Respond to developers with professionalism and warmth.
• Recognize suspicious patterns in API usage.

Requirements

• Experience with JS/TS across web and mobile platforms.
• Understanding of Web3 fundamentals.
• Proficiency in frontend debugging.
• Familiarity with AI tooling and prompt engineering.

Benefits

• Competitive salary and equity.
• Participation in performance bonus program.
• Comprehensive insurance coverage.
• Stipend for remote setup.
• Flexible hours in a supportive remote environment.
• Unlimited vacation policy.
• 401(k) retirement plan.
• Monthly wellness benefit.
• Weekly meal benefit.
• Global off-sites.