Client Support Technician - Part Time - Remote

Overview

The Client Support Technician role at Personified focuses on providing supplemental support for technology operations for clients, emphasizing helpdesk ticket responses via email and Slack.

In Short

• Contract-based position providing IT support to clients.
• Up to 20 hours per week during business hours (9-6pm ET).
• Focus on helpdesk ticket response and client technology maintenance.
• Support various SaaS platforms and operating systems.
• Strong emphasis on customer service and issue resolution.
• Communicate with users via video calls and phone.
• Assist with IT training and improving automation tools.
• Coordinate with HR and Ops for new personnel setup.
• Willingness to work outside normal hours as needed.
• Inventory management of client technology.

Requirements

• At least 2 years of Mac & Windows help desk experience.
• Strong customer service skills and ability to communicate with end users.
• Experience supporting Google Workspace and Microsoft 365.
• Self-starter with ability to learn new systems quickly.
• Proven track record of providing excellent customer experiences.
• Ability to work flexibly on a contract basis.
• Comfortable working in a fast-paced environment.
• Willingness to work outside of normal business hours as required.

Benefits

• Opportunity to work with a diverse and inclusive team.
• Gain experience in a managed IT and cybersecurity environment.
• Flexible working hours.
• Contribute to a mission-driven organization.