Client Technical Support - Remote

Overview

The Client Technical Support role at Experian involves providing expert support to clients while ensuring satisfaction and compliance with data security standards.

In Short

• Respond to client inquiries and technical issues.
• Manage incoming cases and lead special projects.
• Support internal meetings and assist with escalations.
• Identify process improvement opportunities.
• Provide internal support for workflow management.
• Ensure HIPAA compliance and data security.

Requirements

• Strong customer service experience required.
• Associate or bachelor’s degree preferred.
• 3–5 years in an analyst or customer service role preferred.
• Excellent communication skills.
• Proficiency in Microsoft Office Suite.
• Familiarity with Salesforce CRM preferred.

Benefits

• Medical, life and dental insurance.
• Flex Work/Work from home options.
• Paid time off and annual performance bonus.
• Education reimbursement and referral program.