Client Support Technician - Remote

Overview

The Client Support Technician at Softdocs will provide professional and friendly support for the company's document management and eForms solutions, resolving complex issues and ensuring customer satisfaction.

In Short

• Provide timely support for Softdocs products.
• Communicate clearly to drive case resolution.
• Document every issue and outcome accurately.
• Respond to requests via email, chat, and phone.
• Manage multiple open cases effectively.
• Collaborate with internal teams to resolve issues.
• Interpret application and system logs for troubleshooting.
• Stay current on product updates through training.
• Suggest improvements for documentation and processes.

Requirements

• Knowledge of Microsoft SQL Server or similar database.
• Familiarity with HTML, CSS, and JavaScript.
• Understanding of server and network fundamentals.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical mindset.
• Ability to explain technical concepts to non-technical users.
• Detail-oriented with a focus on documentation accuracy.
• Comfortable multitasking and working independently.
• Bachelor’s or Associate’s degree in relevant field or equivalent experience.
• 2+ years of experience in IT or technical support.
• 2+ years of customer service or client-facing experience.

Benefits

• 100% remote work from anywhere in the U.S.
• Direct access to leadership from day one.
• Comprehensive benefits including medical, dental, and vision.
• Laptop/equipment stipend for remote workspace setup.
• Professional development opportunities.
• Mentorship and collaboration with senior leaders.
• People-first culture emphasizing work-life balance.
• Average employee tenure over 5 years.