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Operations Analyst - Remote

Posted 2 days ago
All others
Full Time
USA

Overview

The Operations Analyst supports three core areas of the business: client operations, resale, and systems administration. This role is ideal for someone who is highly organized and wants broad exposure to how a managed services provider (MSP) operates.

In Short

  • Manage the full client renewal lifecycle and ensure alignment among client-facing teams.
  • Generate hardware and software quotes and manage purchase orders with vendors.
  • Support ongoing configuration and maintenance of Halo PSA.
  • Identify and document process improvements within Client Operations.
  • Maintain Google Sheets for forecasting and operational insights.
  • Communicate professionally with clients and internal stakeholders.
  • Handle data organization, tracking, and reporting.
  • Support time tracking validation for client billing.
  • Resolve order discrepancies efficiently.
  • Work in a remote environment with a focus on operational efficiency.

Requirements

  • Highly organized and detail-oriented.
  • Able to manage multiple workstreams and shifting priorities.
  • Clear and professional communicator.
  • Interest in process improvement and operational efficiency.
  • Strong Google Sheets skills.
  • Analytical thinker with interest in technical products.
  • Experience with CRMs or PSA tools is a plus.

Benefits

  • Remote work environment.
  • Competitive pay.
  • Healthcare packages contributed by Personified.
  • Optional 401K matched by Personified.
  • Cell phone stipend.
  • Annual learning & development stipend.

P.T

Personified Tech

Personified Tech is a managed IT and cybersecurity services provider dedicated to supporting campaigns, non-profits, and mission-aligned organizations. Their mission is to lead technology and security programs, allowing clients to focus on their core objectives. Acting as an extension of client teams, Personified Tech builds trust through personalized service and effective communication, addressing all technology and cybersecurity needs. The company values diversity, equity, and inclusion, striving to create an inclusive workplace that welcomes individuals from all backgrounds as they continue to grow and scale their team.

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