Tier 1 Support Specialist - Remote

Overview

PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!

In Short

• Work remotely as a Tier 1 Support Specialist.
• Provide technical support to healthcare professionals.
• Manage user accounts and provide education on applications.
• Work in a 24/7/365 support team environment.
• Must be available to work evenings, weekends, and holidays.
• Strong technical aptitude and communication skills are required.
• Compensation is $19/hour with benefits effective on the first day.
• Training will align with a Monday - Friday day schedule (EST).
• Access to high-speed internet is necessary.
• Must start on September 8th, 2025.

Requirements

• Ability to work in a fast-paced environment.
• Strong analytical and troubleshooting skills.
• Excellent written and verbal communication skills.
• High customer empathy and exceptional customer service skills.
• Willingness to work flexible hours.
• Technical support experience preferred.
• Ability to prioritize competing tasks effectively.
• Must be located within the United States.
• Must have a reliable internet connection.
• Ability to start on the specified date.

Benefits

• Remote first work environment.
• Health, Dental, Vision, Life and Disability Insurance options available from day one.
• 401K with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy.
• Internal Advancement Opportunities.