Tier 1 Van Support Specialist - Remote

Overview

Barkbus is seeking an organized and proactive Tier 1 Van Support Specialist to maintain the operational efficiency of our mobile grooming fleet by ensuring data accuracy in Fleetio and providing first-level technical support for van-related issues.

In Short

• Maintain Fleetio data hygiene and accurate vehicle records.
• Provide Tier 1 support for van-related issues.
• Act as the first point of contact for pet stylists with van issues.
• Organize tows to designated shops as per SOPs.
• Document common issues and resolutions.
• Collaborate with Fleet Operations for complex issues.
• Assist in improving support processes and documentation.

Requirements

• Must be a people and dog lover.
• Experience in technical support or fleet operations.
• Familiarity with Fleetio or similar software.
• Strong problem-solving and critical thinking skills.
• Excellent communication skills in English.
• Reliable high-speed internet connection.
• Detail-oriented with strong organizational abilities.
• Ability to work independently in a fast-paced environment.

Benefits

• Competitive hourly rate based on experience.
• Opportunity to work in a dynamic and growing company.
• Supportive team environment.
• Flexible work arrangements.