Tier 1 Support Specialist - Remote

Overview

As a Tier 1 Support specialist, you will be the frontline for Securly’s support services, delivering exceptional customer service and technical assistance to K-12 School Districts.

In Short

• Pay: $24-26.44 per hour
• Classification: Non-exempt (overtime eligible)
• Location: Fully remote position/Work from home
• Comfortable working Monday to Friday, 8 am to 5 pm Pacific time zone
• Full company benefits package included

Requirements

• 1+ years of experience in product support, technical support, service desk, or help desk role is preferred.
• Basic understanding of IT, networking, and systems, with a willingness to learn more advanced concepts.
• Strong troubleshooting skills and a passion for problem-solving.
• Excellent communication skills, with the ability to explain technical concepts to non-technical customers.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Benefits

• Competitive Compensation: Robust salary structure complemented by performance incentives.
• Health and Financial Wellness: Comprehensive health, dental, and vision insurance, with a 401(k) match.
• Parental Leave: 12 weeks of fully paid parental leave.
• Work-Life Balance: unlimited time off vacation plan, paid holidays, summer Friday half-days, and a full week of paid leave at year-end.
• Professional Development: $1,000 annual stipend to support your growth.
• Remote-First Culture: Flexibility to work where you are most productive.