Tier 1 Support Specialist - Remote

Overview

As a Tier 1 Support Specialist at PerfectServe, you will play a vital role in providing technical support to healthcare professionals, enhancing clinical communications and scheduling efficiency.

In Short

• Provide technical support to end users including physicians and nurses.
• Manage user accounts and assist with application troubleshooting.
• Work in a remote-first environment with flexible scheduling.
• Communicate effectively via phone, chat, and online portals.
• Participate in ongoing training and onboarding.
• Work collaboratively with other teams on escalated issues.
• Maintain high customer empathy and service standards.
• Handle incoming client communications professionally.
• Train users on PerfectServe applications.
• Adapt to a fast-paced work environment.

Requirements

• Strong technical aptitude.
• Excellent written and verbal communication skills.
• Analytical and troubleshooting skills.
• Ability to work evenings, weekends, and some holidays.
• Access to high-speed internet.
• Customer service experience.
• Willingness to work in a fast-paced environment.
• Ability to prioritize competing tasks.
• Must be located in the United States.
• Able to start in February 2026.

Benefits

• Remote first work environment.
• Health, Dental, Vision, Life and Disability Insurance available from day one.
• 401K with match and immediate vesting.
• 17 company holidays and competitive paid time off.
• Opportunities for internal advancement.