Help Center Consultant - Remote

Overview

As a Help Center Consultant at PerfectServe, you will play a crucial role in applying our clinical communication and physician scheduling solutions to meet the needs of our clients, ensuring optimal patient outcomes and efficient workflows.

In Short

• Consult with clients to understand their needs and propose solutions.
• Design and configure applications that cater to clinicians and patients.
• Manage multiple tasks in a fast-paced environment.
• Exceed client expectations consistently.
• Engage clients through expert questioning and active listening.
• Document requirements and proposed solutions in various formats.
• Configure solutions for client self-administration.
• Act resourcefully to retain clients.
• Work collaboratively with a dedicated team.
• Contribute to transforming healthcare communication.

Requirements

• 1–2+ years as a PerfectServe Specialist.
• Excellent written and verbal communication skills.
• Strong analytical skills and process improvement focus.
• Broad knowledge of medical specialties and clinical workflows.
• Mastery of the PerfectServe platform.
• Exceptional customer service skills.
• Ability to work in a fast-paced environment.
• Strong work ethic.
• Approachable and a team player.
• Motivated to advance career and company.

Benefits

• Remote first work environment.
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K - with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy.
• Internal Advancement Opportunities.