Tier 1 Support Specialist - Remote

Overview

PerfectServe is seeking technical support rockstars to join our team, focused on enhancing clinical communications and scheduling. As a Tier 1 Support Specialist, you will play a crucial role in supporting our end users, including physicians and nurses, ensuring they have the best experience with our applications.

In Short

• Join a growing company focused on clinical communications
• Provide support for end-user applications
• Work in a 24/7/365 support team
• Handle user account management and application troubleshooting
• Train users on mobile and web applications
• Work remotely with flexible scheduling
• Collaborate with other teams on technical issues
• Engage with customers to improve service
• Must be able to work evenings, weekends, and holidays
• Compensation starts at $19/hour

Requirements

• Strong technical aptitude
• Excellent written and verbal communication skills
• Analytical and troubleshooting skills
• Ability to prioritize tasks in a fast-paced environment
• High customer empathy and service skills
• Access to high-speed internet
• Must be able to start on May 27, 2025

Benefits

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available from day one
• 401K with match and immediately vested
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal advancement opportunities