HelpDesk Support Specialist Tier 1 - Remote

Overview

We are seeking a detail-oriented and proactive Tier 1 Technical Support Specialist to join our Enterprise Applications team at Lean Tech. This role focuses on providing first-level support for critical business applications.

In Short

• Provide Tier 1 support for enterprise software tools including Salesforce, Five9, Origami Risk, and Nexus.
• Monitor and respond to tickets submitted via JIRA.
• Troubleshoot user issues and provide timely resolutions or escalate to Tier 2.
• Create and maintain internal documentation, including user guides and FAQs.
• Collaborate with a cross-functional team including Tier 2 Support and Developers.

Requirements

• 3+ years of experience providing technical support for SaaS applications.
• Exposure to Salesforce, Five9, Origami Risk, or Nexus.
• Familiarity with support ticketing systems (preferably JIRA).
• Excellent communication and collaboration abilities.
• Ability to work independently in a fast-paced environment.

Benefits

• Join a powerful tech workforce and help us change the world through technology.
• Professional development opportunities with international customers.
• Collaborative work environment.
• Career path and mentorship programs that will lead to new levels.