ERP Support Specialist – Tier I - Remote

Overview

The ERP Support Specialist – Tier I is responsible for providing high-quality functional and technical support for ERP platform users, ensuring adherence to service level objectives.

In Short

• Provide ongoing ERP platform support for teammates.
• Log and track support inquiries through the ITSM platform.
• Communicate effectively with ticket submitters.
• Collaborate with subject matter experts for unresolved issues.
• Document the problem-solving process thoroughly.
• Monitor and coordinate service desk incidents daily.
• Prioritize and resolve support inquiries efficiently.
• Develop deep knowledge of ERP platform modules.
• Understand Emco business processes related to ERP.
• Continually enhance ERP support skills.

Requirements

• Diploma or degree in IT, Systems, or Business.
• Minimum 2 years of experience in application support or business analysis.
• Experience with business software systems is an asset.
• Familiarity with ITSM platforms.
• Customer service desk experience is a plus.
• Experience with ERP or CRM systems is beneficial.
• Bilingual (French and English) is an asset.
• Exceptional customer service orientation.
• Strong communication and listening skills.
• Ability to adapt to changing priorities.

Benefits

• Opportunity for ongoing training and skill development.
• Dynamic and fast-paced work environment.
• Supportive team culture with core values.
• Encouragement for innovation and trying new things.
• Diversity and inclusion in the workplace.