Tier 1&2 Support Specialist - Remote

Overview

The Support Team is dedicated to helping users get the most value from our platform by providing high-quality service and resolving issues promptly.

In Short

• Join a growing APAC support operation in India.
• Provide technical support to customers through ticketing and chat systems.
• Work shifts from Monday to Friday, 24/5.
• Ensure customer issues are addressed quickly and effectively.
• Collaborate with global support colleagues and R&D teams.
• Document technical inquiries and solutions.
• Create knowledge sharing content for internal and customer-facing platforms.
• Maintain expertise in designated product areas.
• Must have experience in a SAAS company.
• Strong problem-solving skills required.

Requirements

• At least 3 years of Technical Support experience.
• Strong troubleshooting and problem-solving skills.
• Experience with logging tools like Kibana.
• Good understanding of integrations and APIs.
• Excellent communication skills.
• Experience supporting Enterprise-Level customers.
• Ability to work independently and in a team.
• Startup experience is an advantage.
• Experience in the HRTech domain is a plus.

Benefits

• No specific benefits mentioned.