Technical Support Specialist (Tier 1/2) - Remote

Overview

Craver is seeking a motivated Technical Support Specialist (Tier 1/2) to join our Customer Support team, providing prompt and effective support to customers and ensuring a positive user experience.

In Short

• Provide timely and friendly technical support via phone, email, and chat.
• Troubleshoot and resolve a wide range of technical issues.
• Identify and escalate complex issues to senior staff or development teams.
• Communicate technical solutions clearly to customers.
• Document customer interactions and resolutions in the ticketing system.
• Contribute to the internal knowledge base and help documentation.
• Gather and share customer feedback for product improvement.
• Stay up-to-date on product features and industry trends.

Requirements

• Strong customer-service focus.
• Eager to learn and grow in a fast-paced environment.
• Ability to troubleshoot technical issues.
• Excellent communication skills.
• Experience with customer support or technical support is a plus.

Benefits

• Opportunity to work in a dynamic and growing company.
• Continuous learning and development opportunities.
• Collaborative team environment.