Tier 2 Technical Support Specialist - Remote

Posted 13 weeks ago

Customer Service

Full Time

Worldwide

Overview

As a Tier 2 Technical Support Specialist, you will be the go-to guru for escalated technical issues, helping our clients navigate the ever-evolving IT landscape.

In Short

Troubleshooting and resolving escalated tickets with expertise and efficiency.
Supporting and maintaining environments running Microsoft 365, VMware, Veeam, VDIs, Mimecast, CATO, etc.
Assisting with networking, cloud solutions, and security best practices.
Providing top-notch customer service.
Collaborating with our Tier 1 team and mentoring junior techs.
Identifying recurring issues and implementing proactive solutions.

Requirements

2+ years of IT support experience in an MSP or similar environment.
Strong knowledge of Windows Server, Active Directory, M365 administration, and virtualization.
Experience with backup and disaster recovery solutions like Veeam and/or Zerto.
Networking know-how, including firewalls, SD-WAN, and monitoring tools.
A knack for troubleshooting, problem-solving, and thinking on your feet.
Excellent communication skills.
The ability to work independently and as part of a fun, dynamic team.

Benefits

A collaborative and friendly team that supports each other.
Opportunities for growth, training, and certification support.
Flexible work environment with a mix of remote and on-site support.
Competitive salary, great benefits, and the chance to work with cutting-edge technology.

P.I.C

Pure IT CUSO

Pure IT CUSO, operating under the name Janusea, Inc., is dedicated to bridging the gap between community financial institutions, such as credit unions and community banks, and innovative fintech solutions. Recognizing that these institutions often lack the resources to develop or implement complex software systems, Janusea provides a unique turn-key solution that facilitates seamless integration of digital, data, blockchain, and fintech technologies. The company is committed to helping financial institutions succeed by fostering partnerships with fintechs, ensuring that both parties can collaborate effectively without the burden of legacy systems. With a focus on integrity and community, Janusea seeks passionate professionals to join its team and contribute to its mission of enhancing the financial services landscape.

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