Tier 2 Technical Support Specialist - Remote

Overview

Fullpath is a fast-growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP). Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry.

In Short

• Responsible for troubleshooting and resolving high priority issues.
• Interface with the engineering team for escalating bugs and customization requests.
• Act as the liaison between the US market and the Israel-based development team.
• Ensure timely and quality resolutions of customer issues.
• Identify recurring issues and suggest solutions.
• Collaborate with R&D management to improve customer satisfaction.
• Establish best practices in documentation and feature requests.
• 3-5 years of experience in a technical support role for a SaaS company.
• Experience working in a global distributed team.
• Strong troubleshooting experience in web products.

Requirements

• Excellent English verbal and written communication skills.
• Experience with CRMs and task management tools.
• Experience with modern SaaS tools (G Suite, Slack, Zendesk).
• Familiarity with common operating systems (Windows, Mac, Linux).
• Working knowledge of monitoring tools (Grafana, DataDog, Splunk).
• Working knowledge of SQL and JavaScript.
• Experience in SEO/SEM is a strong advantage.
• Ability to interface with different stakeholders.
• Demonstrate high levels of ownership and accountability.
• Ability to multitask and prioritize effectively.

Benefits

• Family-friendly environment and flexible working hours.
• An awesome global team of innovative go-getters.
• Integrate with tech titans: work directly with APIs from Google, Facebook, Microsoft, and more.
• Be part of a rapidly scaling company poised for the future.
• Learning and growth opportunities within a fast-paced tech startup environment.
• Clear career advancement path for strong performers.
• Environment that encourages growth and initiative taking.
• Cibus and lots of yummy treats.