Technical Support Specialist - Tier 2 - Remote

Overview

This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners, and colleagues in a fast-paced environment.

In Short

• Installs, modifies, and makes minor repairs to computer hardware and software systems.
• Resolves tickets representing staff-generated technical requests or problems.
• Maintains system functionality by testing computer components.
• Helps design and implement networks.
• Consults with users to determine appropriate hardware and software needs.
• Trains users on new software.

Requirements

• 2 years of technical support experience.
• Experience in providing technical support for apps.
• General knowledge of web-based and mobile apps.
• Strong conflict resolution skills.
• Native or near-native English proficiency.

Benefits

• Flexible work schedule.
• Opportunity to work remotely.
• Collaborative team environment.