Team Captain - Remote

Overview

As a Team Captain at Boldr, you will manage the day-to-day operations of your team, ensuring effective communication and development opportunities while upholding the company's core values.

In Short

• Responsible for daily team management and operations.
• Serve as a point of escalation for issues beyond agent authority.
• Work with the Client Experience Manager and People Manager.
• Identify growth and development opportunities for team members.
• Monitor attendance, performance, and provide feedback.
• Ensure team meets company and client-specific KPI targets.
• Coordinate logistics and resource needs for team members.
• Assist in culture building and embodying company values.
• Manage external communications with clients.
• Identify opportunities for continuous improvement.

Requirements

• Strong people management and coaching skills.
• Ability to monitor team performance effectively.
• Excellent communication skills.
• Experience in training and development.
• Ability to work collaboratively with multiple departments.
• Understanding of client needs and expectations.
• Proactive in identifying improvement opportunities.
• Commitment to upholding company values.
• Experience in performance quality management.
• Ability to foster team morale and growth.

Benefits

• Opportunity to work in a global team.
• Chance to contribute to meaningful work.
• Access to growth and development opportunities.
• Supportive company culture focused on values.
• Dynamic work environment.