Team Captain - Remote

Overview

As the Team Captain, you are responsible for the day-to-day management of your team, serving as a point of escalation for issues and working closely with the Client Experience Manager and People Manager to foster growth and development opportunities for team members.

In Short

• Manage day-to-day operations of the team.
• Serve as an escalation point for team issues.
• Identify growth opportunities for team members.
• Monitor attendance and performance quality.
• Ensure team meets company and client KPI targets.
• Coordinate with HR for disciplinary actions.
• Assist in career path recommendations and training plans.
• Foster culture and core values within the team.
• Communicate effectively with clients and understand their needs.
• Identify opportunities for improvement in client processes.

Requirements

• Strong leadership and people management skills.
• Ability to monitor and assess performance.
• Experience in coaching and training team members.
• Understanding of KPI targets and client needs.
• Excellent communication skills.
• Ability to foster a positive team culture.
• Experience in client relations and problem-solving.
• Dynamic and adaptable to change.
• Passion for helping others grow and succeed.
• Alignment with company values of authenticity, curiosity, and dynamism.

Benefits

• Opportunity to work in a global team environment.
• Access to professional development and growth opportunities.
• Engagement in meaningful work that impacts communities.
• Supportive company culture focused on values.
• Potential for career advancement within the organization.