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Tier 2 Support Specialist - Remote

Posted 2 weeks ago
Customer Service
Full Time
Worldwide

Overview

The Tier 2 Support Specialist will provide customer support directly to users of Cerbo's software and their patients, ensuring a positive experience and resolving issues effectively.

In Short

  • Provide customer support via phone, email, and ticketing system.
  • Resolve, triage, or escalate support issues as appropriate.
  • Conduct screen-sharing calls to troubleshoot issues.
  • Create and update customer-facing training materials.
  • Provide customer training and process improvement.
  • Continuously learn and become proficient with the software.
  • Create a positive customer support experience.

Requirements

  • Excellent interpersonal skills and patience.
  • Customer service experience, preferably in a healthcare setting.
  • Aptitude for utilizing Freshdesk is a plus.
  • Ability to thrive in a changing environment.
  • Exceptional communication skills.
  • Detail-oriented and process-oriented mindset.

Benefits

  • Competitive compensation based on experience.
  • Comprehensive health, dental, and vision benefits.
  • 401(k) plan with matching company contribution.
  • Short-term and long-term disability insurance.
  • Paid Time Off and company holidays.
  • Full suite of remote working tools and processes.
Cerbo logo

Cerbo

Cerbo is a high-growth healthcare SaaS company dedicated to supporting holistic lifestyles and personalized medicine through its cloud-based electronic health records (EHR) and patient portal software, Cerbo EHR. Originally a developer's side project, Cerbo has evolved into a leading EHR system for functional medicine and cash-based clinics, emphasizing integrity and client support over mere profit. With a growing team and thousands of practitioners and patients relying on its product, Cerbo is committed to delivering innovative software solutions while fostering a collaborative and inclusive work environment.

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