Tier 2 Support Specialist - Remote

Overview

The Tier 2 Support Specialist will provide customer support directly to users of Cerbo's software and their patients, ensuring a positive experience and resolving issues effectively.

In Short

• Provide customer support via phone, email, and ticketing system.
• Resolve, triage, or escalate support issues as appropriate.
• Conduct screen-sharing calls to troubleshoot issues.
• Create and update customer-facing training materials.
• Provide customer training and process improvement.
• Continuously learn and become proficient with the software.
• Create a positive customer support experience.

Requirements

• Excellent interpersonal skills and patience.
• Customer service experience, preferably in a healthcare setting.
• Aptitude for utilizing Freshdesk is a plus.
• Ability to thrive in a changing environment.
• Exceptional communication skills.
• Detail-oriented and process-oriented mindset.

Benefits

• Competitive compensation based on experience.
• Comprehensive health, dental, and vision benefits.
• 401(k) plan with matching company contribution.
• Short-term and long-term disability insurance.
• Paid Time Off and company holidays.
• Full suite of remote working tools and processes.