Billing Assistant - Remote

Overview

The Billing Assistant will join the billing team at Cerbo, a healthcare SaaS company, to assist in the management of client billing subscriptions and provide customer support.

In Short

• Monitor edits to user accounts and update billing subscriptions accordingly.
• Provide customer support via email or phone for invoice inquiries.
• Update records in client management software and issue new client paperwork.
• Assist with processing client cancellation requests.
• Work in a meticulous manner to ensure accurate data entry.
• Comfortable with ambiguity and startup environments.
• Project management skills are preferred.
• Experience with complex processes is a plus.
• Strong work ethic and attention to detail required.
• Familiarity with tools like ActiveCampaign, Quickbooks, and Excel is beneficial.

Requirements

• Meticulous attention to detail.
• Customer service experience is a plus.
• Ability to ask for clarity when needed.
• Experience in a startup or growth environment preferred.
• Strong project management skills.
• Proficiency with complex processes.
• Detail-oriented mindset.
• Strong work ethic and follow-through.

Benefits

• Competitive compensation based on experience.
• Comprehensive health, dental, and vision benefits.
• 401(k) with matching company contribution.
• Short-term and long-term disability insurance.
• Paid Time Off and company holidays.
• Full suite of remote working tools and processes.