Technical Lead - Remote

Overview

The Technical Lead supports a portfolio of customers and provides technical expertise to account teams and clients, driving optimization, adoption, and ensuring service excellence.

In Short

• Provide tactical day-to-day technical support to operational contacts.
• Understand clinical workflows and apply PerfectServe solutions to improve them.
• Partner with customer contacts to enhance adoption and optimize account configurations.
• Utilize Zendesk for accurate and timely resolution of service requests.
• Manage, resolve and document complex and escalated requests.
• Prepare and analyze reports for business reviews.
• Contribute to product, process, and best practice documentation.
• Provide tier-three technical support and collaborate on product feedback.
• Investigate and document reported technical client concerns.

Requirements

• Bachelor’s degree or equivalent experience.
• 1+ years experience with PerfectServe implementation or support preferred.
• 2+ years experience supporting SaaS customers.
• Healthcare or clinical workflow experience preferred.
• Proficiency in reporting tools (e.g., Looker) is a plus.
• Ability to travel occasionally (less than 10%).

Benefits

• Remote first work environment.
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K - with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy.
• Internal Advancement Opportunities.