Partner Success Associate - Remote

Overview

As a member of the Partner Success team, you will be responsible for providing assistance to users of our accounting software, ensuring they have the best possible experience with our solution.

In Short

• Provide assistance to accounting users of the software.
• Respond to usage questions and help users effectively utilize the solution.
• Resolve issues and anomalies encountered by users.
• Collaborate with technical teams to address problems.
• Train users on advanced features of the tool.
• Maintain product knowledge and stay updated on changes.
• Work closely with developers and product managers.
• Identify potential improvements to the product.
• Ensure user satisfaction through effective follow-up.
• Adapt to rapid changes in the tool.

Requirements

• Background in Accounting, Finance, or Management.
• Proven experience in Customer Support.
• Ability to remain calm in stressful situations.
• Initiative and problem-solving skills.
• Professional level of English.
• Strong written communication skills.
• Ability to understand and meet client needs.
• Flexibility to adapt to rapid tool changes.
• Willingness to learn and stay updated on product developments.

Benefits

• Opportunity to grow within a fast-growing FinTech company.
• Work in a flexible remote culture.
• Be part of an international team.
• Contribute to helping entrepreneurs regain control of their finances.
• Engage in a supportive and autonomous work environment.