Spanish Care/Provider Navigator - Remote

Overview

The Spanish Care/Provider Navigator will play a crucial role in expanding the company’s presence in the healthcare industry by guiding and supporting providers for improved patient outcomes.

In Short

• Fully remote position with a flexible schedule.
• Full-time independent contractor role.
• 40 hours per week, Monday to Friday.
• Serve as the first point of contact for patients.
• Collect and manage patient information in EMR systems.
• Coordinate with providers and insurance teams.
• Conduct provider outreach to acquire partnerships.
• Track and report KPIs using HubSpot CRM.
• Participate in product and industry training.
• Engage in mock prospecting sessions for skill enhancement.

Requirements

• Strong communication skills in Spanish and English.
• Experience in customer service or care coordination.
• Familiarity with EMR systems and HIPAA regulations.
• Ability to manage high call volumes effectively.
• Proficient in using CRM tools, preferably HubSpot.
• Strong organizational skills and attention to detail.
• Empathy and clarity in patient interactions.
• Ability to work independently in a remote setting.
• Willingness to learn and adapt in a fast-paced environment.
• Experience in healthcare or related fields is a plus.

Benefits

• Flexible work schedule.
• Retention bonuses at various intervals.
• Community-oriented opportunities, including annual retreats.
• Work with top startups in the US and EU.
• Supportive team environment focused on long-term success.