Client Success Director - Remote

Overview

The Client Success Director is responsible for leading and scaling the company’s Client Success function, ensuring clients realize value from the talent placed within their organizations.

In Short

• Fully Remote position based in LATAM.
• Full-time role requiring 40 hours per week.
• Manage a team of Client Success Managers and Talent Success Managers.
• Focus on client retention and account expansion.
• Drive high-quality client and talent experiences.
• Own escalations and retention strategy.
• Collaborate with cross-functional teams.
• Develop engagement and retention strategies.
• Monitor account health and metrics.
• Identify upsell opportunities within existing accounts.

Requirements

• Proven experience in client success or account management.
• Strong leadership and coaching skills.
• Ability to build trusted relationships with clients.
• Excellent problem-solving and judgment skills.
• Experience in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to drive operational discipline.
• Experience with metrics and reporting.
• Proficiency in managing client escalations.
• Experience in upselling and driving referrals.

Benefits

• Opportunity to work with visionary US and EU founders.
• Focus on long-term career growth and impact.
• Supportive work environment that values your voice.
• Competitive compensation package.
• Flexible work arrangements.
• Access to exceptional opportunities.
• Professional development and coaching.
• Collaborative team culture.
• Recognition for your potential and contributions.
• Long-term partnerships with clients.