Client Success Director - Remote

Overview

Sermo is seeking a Client Success Director to manage post-sale relationships with Tier 1 and 2 clients, focusing on onboarding, implementation, and relationship management to ensure client satisfaction and drive revenue growth.

In Short

• Manage post-sale relationships with clients.
• Lead onboarding and implementation processes.
• Build long-term client relationships to drive revenue growth.
• Collaborate with sales, product, and marketing teams.
• Establish a best-in-class client engagement strategy.
• Provide insights and feedback for process improvements.
• Track key account metrics and forecast performance.
• Support junior team members and lead by example.
• Identify opportunities for revenue growth within accounts.
• Ensure delivery of client-expected value.

Requirements

• 7+ years of experience in customer success or account management.
• Exceptional communication and relationship management skills.
• Strong analytical and problem-solving skills.
• Ability to thrive in a fast-paced environment.
• Experience with CRM systems in sales cycles.
• Advanced degrees are a plus.
• Confident networking skills to influence stakeholders.
• Experience in digital display account management.
• Customer-centric philosophy.
• Ability to manage complex campaigns.

Benefits

• Competitive base salary with bonus possibilities.
• 401(K) match.
• Flexible PTO.
• Health, dental, and vision insurance.
• Fitness reimbursements.
• Commuter pre-tax benefits.
• Company paid lunch.
• The opportunity to revolutionize real-world medicine.