Client Success Director - Remote

Overview

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024)
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• TIME 100 Most Influential Companies (2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
• Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

In Short

• Lead strategic client partnerships as a Customer Success Director.
• Act as a trusted advisor to VP-level Benefits leaders.
• Own global account strategy and drive measurable outcomes.
• Work closely with Renewal Managers and Sales Directors.
• Focus on client satisfaction and enrollment goals.
• Map and engage stakeholders across client organizations.
• Deliver executive-ready narratives through business reviews.
• Mentor Customer Success teammates.
• Represent Maven at client meetings and industry forums.
• Willingness to travel up to 20% for meetings.

Requirements

• 8+ years in client-facing roles with 5+ years leading enterprise accounts.
• Experience in healthcare, SaaS, or related industries.
• Proven track record of influencing renewals and driving revenue.
• Strong understanding of client business objectives.
• Exceptional executive presence and consulting skills.
• Adept at navigating complex organizations.
• Passion for healthcare and innovation.
• Strong analytical and storytelling skills.
• Experience in digital health or family health programs.
• Familiarity with Salesforce and analytics tools.

Benefits

• Access to Maven's healthcare platform and specialists.
• Wellness partnerships for whole-self care.
• Hybrid work model with in-office meals.
• 16 weeks paid parental leave with new parent stipend.
• Annual professional development stipend.
• 401K matching for US-based employees.