Senior Support Associate - Remote

Overview

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.

In Short

• Join Maven's Care Support team as a Senior Support Associate.
• Provide exemplary service to members and providers through multiple channels.
• Support fertility and family planning programs and a new care program.
• Work in a fully remote environment with set schedules.
• Collaborate with teammates to provide the best solutions for members.
• Relay member insights to improve product development.
• Must have 2+ years of customer service experience.
• Experience in health-tech or insurance is a plus.
• Flexible work environment with competitive benefits.
• Base salary range is $55,000 - $65,000 per year.

Requirements

• Exceptional attention to detail and great research skills.
• Ability to work independently and collaboratively in a remote team.
• Strong written and verbal communication skills.
• Experience providing customer support via phone and live chat.
• High degree of empathy in dealing with sensitive topics.
• Strong organizational skills and attention to detail.
• Experience working in remote team environments.

Benefits

• Access to the full platform and specialists for personal health.
• 16 weeks 100% paid parental leave.
• Annual professional development stipend.
• 401K matching for US-based employees.
• Flexible work environment.