Account Manager/Order Fulfillment Specialist - Remote

Overview

We are looking for an experienced Account Manager/Order Fulfillment Specialist with expertise in the branded merchandise or promotional products industry to manage key accounts and ensure smooth order fulfillment.

In Short

• Fully remote position, must overlap with US time zones.
• Independent contractor, full-time role.
• Manage a portfolio of B2B clients in the branded merchandise space.
• Review and process high-volume orders to ensure compliance with client requirements.
• Coordinate with vendors and internal teams for order fulfillment.
• Build strong relationships with vendor partners for quality production.
• Troubleshoot and resolve fulfillment issues promptly.
• Maintain documentation and tracking across all orders.
• Suggest process improvements to enhance efficiency.
• Support new client onboarding and project requests.

Requirements

• Experience in account management or order fulfillment.
• Deep expertise in the branded merchandise or promotional products industry.
• Strong communication and collaboration skills.
• Ability to manage high-volume orders effectively.
• Problem-solving skills to address fulfillment issues.
• Proficiency in vendor management.
• Detail-oriented with strong organizational skills.
• Familiarity with project management tools.
• Ability to work independently and in a team environment.
• Willingness to align work schedule with US time zones.

Benefits

• Work with top startups in the US and EU.
• Opportunity for long-term career growth.
• Flexible work environment.
• Engage with a network of high-quality vendors.
• Exposure to innovative projects and clients.
• Competitive compensation package.
• Access to professional development resources.
• Work in a collaborative and supportive team.
• Observe US holidays.
• Be part of a company that values long-term success.