Account Manager / Customer Success Representative - Remote

Overview

The Account Manager / Customer Success Representative will manage post-sale relationships and ensure client satisfaction for vendors in Latin America.

In Short

• Full-time position (40 hours/week)
• Remote work required, with candidates in EST or 4+ hours overlap
• Manage 20–30 vendor accounts post-sale
• Build onboarding plans and maintain CRM documentation
• Conduct personalized onboarding processes for vendors
• Act as the voice of the vendor within the company
• Track account data and performance metrics
• Support referral generation and upsell opportunities
• Participate in community initiatives and events
• Collaborate with Connector Success teammates

Requirements

• Experience in account management or customer success
• Strong communication skills
• Proficiency with CRM tools like HubSpot
• Ability to build relationships and trust with clients
• Detail-oriented with strong organizational skills
• Ability to track and analyze performance metrics
• Experience in feedback collection and client satisfaction
• Knowledge of the Latin American market is a plus
• Ability to work independently in a remote setting
• Fluent in English and Spanish

Benefits

• Work with top-tier startups and founders
• Performance-based bonuses
• Opportunity for career growth and promotion
• Flexible working hours
• Remote work with a global team
• Engagement in community-driven initiatives
• Access to professional development resources
• Supportive company culture focused on long-term success
• Visibility and impact on product direction
• Work in a fast-paced, innovative environment