Solutions Architect - Remote

Overview

At PeakMetrics, we stand at the forefront of narrative intelligence, harnessing the power of advanced machine learning to safeguard enterprises and government agencies from social media manipulation and narrative attacks. Our platform rapidly sifts through millions of unstructured, cross-channel media datasets, transforming them into actionable insights. By identifying adversarial online messaging, understanding its audience, and providing crucial context such as source credibility, we empower our customers to effectively respond to digital threats.

Our team tackled some of today's most intricate media challenges, from crisis management to thwarting state-sponsored disinformation campaigns. Our goal is unwavering: to shield our clients from the risks of social media manipulation and emerging narrative threats by detecting and remediating from harmful online trends.

About the Role

We’re hiring a Solutions Architect to join our post-sales team and help our customers implement and scale their use of the PeakMetrics platform. This is a highly collaborative, technical role—perfect for someone with an engineering background who enjoys solving problems and working closely with customers.

You’ll partner with organizations across commercial and government sectors to design scalable, secure, and impactful implementations. Your work will influence not only the success of our customers, but also the evolution of our product through real-world insight.

In Short

• Lead onboarding and technical implementation for new customers
• Design customized data workflows, API integrations, and dashboard configurations
• Act as a trusted technical advisor and problem-solver throughout the customer lifecycle
• Translate business and technical requirements into scalable solutions
• Serve as a liaison between the customer and internal teams
• Create solution templates, best practice documentation, and training materials
• Share insights with internal teams to inform product improvements and roadmap decisions

Requirements

• Have 4–7 years of experience in a technical, client-facing role such as solutions architecture or implementation
• Have working knowledge of APIs, data pipelines, SaaS integrations, and cloud platforms (e.g., AWS)
• Enjoy collaborating with a variety of people and guiding them through technical decisions
• Are comfortable breaking down complex concepts into simple, actionable steps
• Thrive in dynamic, fast-moving environments and enjoy learning new tools
• Have experience with scripting (e.g., Python or JavaScript), JSON, and REST APIs
• Have familiarity with security, threat intelligence, or analytics use cases (a plus)

Benefits

• Remote-first culture
• Health insurance, 401(k), and other benefits
• Flexible work schedule and unlimited time off
• Opportunities for professional growth and development
• A vibrant and inclusive company culture