Customer Service Representative (Property & Casualty) - Remote

Overview

The Customer Service Representative will deliver quality service by addressing inquiries from clients and agents regarding personal lines insurance policies, ensuring a high level of customer satisfaction.

In Short

• Answer inbound calls or chats from clients and agents.
• Handle policy questions, endorsement changes, and cancellation requests.
• Manage call metrics such as call quality and handle time.
• Develop successful customer relationships.
• Take ownership of customer calls until resolution.
• Utilize automated systems for endorsements and documentation.
• Assist agents with policy-related inquiries.
• Work in a flexible environment with remote opportunities.
• Participate in continuous learning and development.
• Contribute to a collaborative team culture.

Requirements

• Associate or bachelor’s degree preferred.
• 2-4 years of experience in Personal Lines insurance.
• Knowledge of Property/Casualty Insurance operations.
• Active 4-40 licenses preferred but not required.
• Strong communication and problem-solving skills.
• Ability to manage workflows efficiently.
• Proficient in using automated systems.
• Commitment to customer service excellence.
• Ability to work in a fast-paced environment.
• Team player with a collaborative mindset.

Benefits

• Medical, Dental, Vision, and Life insurance.
• 401K Match and competitive salaries.
• Work-life balance with personal and PTO days.
• Paid holidays and parental leave.
• Tuition reimbursement and employee support programs.
• Flexible spending account and commuter benefits.
• Opportunities for remote and hybrid work.
• Matching charitable gift program.
• Lucrative referral program.
• Short and long-term disability coverage.