Property and Casualty Customer Service Representative - Remote

Overview

The Property and Casualty Customer Service Representative is responsible for front-line interaction with customers, handling inquiries, processing transactions, and providing excellent service while maintaining a professional company image.

In Short

• Handle a high volume of customer calls and inquiries.
• Resolve issues using various applications like AS400 and Salesforce.
• Process insurance transactions and payments.
• Provide product information and recommend add-on products.
• De-escalate customer complaints and follow up on unresolved inquiries.
• Maintain performance levels and meet KPIs.
• Protect proprietary information of the company.
• Must obtain and maintain a Property and Casualty Insurance License.
• Work flexible schedules during core service hours.
• Be part of a supportive team environment focused on problem-solving.

Requirements

• High school diploma or equivalent required.
• Minimum one year of Call Center or two years of Customer Service experience.
• Proficient in communication and math skills.
• Computer literacy and ability to learn customer service software.
• Bilingual in English and Spanish preferred.
• Strong phone and soft skills.
• Organizational skills and ability to prioritize tasks.
• Ability to adapt to policies and procedures.
• Proficiency in Microsoft Office and data entry skills.
• Must secure and maintain an insurance license.

Benefits

• Health Insurance.
• Dental and Vision coverage.
• Paid Vacation.
• Disability Insurance.
• Employer Matching 401(k) Program.