Property and Casualty Licensed Customer Service Representative - Remote

Overview

The Property and Casualty Licensed Customer Service Representative is responsible for answering customer inquiries, processing transactions, and providing excellent service while maintaining a professional image.

In Short

• Answer high call volume and respond to customer requests promptly.
• Identify and resolve issues using various applications.
• Process insurance endorsements and payments.
• Provide product/service information and upsell add-on products.
• De-escalate customer complaints and follow up on unresolved inquiries.
• Maintain performance levels and meet KPIs.
• Must secure and maintain a Property and Casualty Insurance License.
• Flexible scheduling required.
• Training for licensing is provided.
• Work in a remote workspace with high-speed internet.

Requirements

• High school diploma or equivalent.
• Minimum one year of call center experience or two years in customer service.
• Bilingual in English and Spanish preferred.
• Proficient in computer applications and data entry.
• Strong phone and soft skills.
• Excellent oral and written communication skills.
• Ability to adapt to policies and procedures.
• Team player committed to growth and development.
• Basic knowledge of Microsoft Office.
• Must have a safe and conducive remote workspace.

Benefits

• Health Insurance
• Dental and Vision Insurance
• Paid Vacation
• Disability Insurance
• Employer Matching 401(k) Program