Workforce Scheduler - Remote

Overview

The Workforce Scheduler is responsible for designing, managing, and maintaining staffing schedules to ensure optimal coverage across all shifts while collaborating with various teams to enhance efficiency and service delivery.

In Short

• Design and manage staffing schedules for optimal coverage.
• Collaborate with WFM Capacity Planner and Operations team.
• Monitor performance and adjust schedules based on staffing needs.
• Continuously improve scheduling processes for efficiency.
• Engage with stakeholders to present scheduling insights.
• Support operational goals and adjust schedules as needed.
• Demonstrate adaptability to changing client demands.

Requirements

• Experience in workforce management or scheduling.
• Strong analytical and problem-solving skills.
• Proficiency in WFM tools and reporting systems.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities effectively.
• Flexibility in working varied shifts and extended hours.

Benefits

• Opportunity to work in a fully remote environment.
• Engage in a dynamic and fast-paced work setting.
• Collaborate with diverse teams and stakeholders.
• Develop skills in workforce management and analytics.