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Customer Support Analyst II - Remote

Posted 13 weeks ago
Customer Service
Full Time
USA

Overview

PDI Technologies is recruiting for exceptional software customer support to add to our team. We empower businesses to increase productivity and engage faster with customers through loyalty programs and market intelligence.

In Short

  • Assist customers with PDI software issue resolution
  • Identify, analyze, and resolve customer issues
  • Work closely with SMEs and Software Engineers
  • Participate in ongoing training and development
  • Create change requests for software enhancements
  • Occasionally instruct classes on PDI products
  • Mentor team members to resolve customer concerns
  • Provide on-call support as required

Requirements

  • Top-notch customer service skills
  • Ability to troubleshoot complex software issues
  • Exceptional written and verbal communication
  • Ability to multi-task in a fast-paced environment
  • Desire to support and train customers
  • Proficiency with MS Office Suite

Benefits

  • Opportunity to work with leading technology solutions
  • Commitment to professional development
  • Collaborative and diverse work environment
  • Engagement with innovative solutions for customers
PDI Technologies logo

PDI Technologies

PDI Technologies is a forward-thinking company that empowers leading convenience retail and petroleum brands with innovative technology solutions aimed at enhancing growth and operational efficiency. Through its flagship platform, GasBuddy, PDI Technologies connects businesses and consumers by providing tools that increase productivity, facilitate informed decision-making, and enhance customer engagement through loyalty programs and real-time market intelligence. The company prides itself on its commitment to excellence, collaboration, and diversity, fostering a culture that values integrity and continuous growth while offering a supportive environment for its global team.

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