POS Installation Technician - Remote

Overview

The POS Installation Technician provides moderate technical support for Point-of-Sale (POS) equipment, primarily through remote communication, ensuring customer satisfaction and operational efficiency.

In Short

• Install, configure, and test POS hardware and software remotely.
• Connect and configure POS systems to networks.
• Read and interpret technical manuals and schematics.
• Document installation procedures and customer interactions.
• Provide end-user training on POS functions.
• Collaborate with technical support teams for troubleshooting.
• Communicate effectively with customers and internal departments.
• Maintain a reliable home internet connection.
• Flexibility to work various hours and travel for training.
• Proactively manage customer relationships for satisfaction and retention.

Requirements

• High school diploma or GED required; bachelor’s degree preferred.
• Minimum of 2 years in a technical-related position.
• At least 1 year of troubleshooting experience.
• Strong interpersonal and analytical skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficient in communication with customers.
• Knowledge of multiple systems and connectivity options.
• Ability to lift up to 50 pounds.
• Ongoing technical skills training and certifications.
• Highly responsive to customer inquiries.

Benefits

• Work from home flexibility.
• Opportunities for technical training and growth.
• Engage with a diverse and collaborative team.
• Contribute to meaningful customer relationships.
• Competitive work environment focused on excellence.