Member Support Specialist - Remote

Overview

The Member Support Specialist will be primarily responsible for providing support to our members, resolving their questions and complaints with the highest level of courtesy, urgency, and efficiency.

In Short

• Address member inquiries professionally to build positive relationships.
• Resolve issues efficiently to contribute to the company’s bottom line.
• Monitor email queue and handle member inquiries.
• Follow up on member inquiries in a timely manner.
• Work on special short-term projects for customized support.
• Stay updated on product and program knowledge.
• Handle confidential customer information with integrity.
• Thrive as a team player in a fast-paced environment.
• Track and report systemic issues to management.
• Participate in additional training courses as needed.

Requirements

• 1-2 years of experience in a helpdesk/call center environment preferred.
• High school diploma/GED required.
• Highest sense of integrity and discretion required.
• Excellent written and verbal communication skills.
• Ability to build strong relationships across the organization.
• Willingness to learn quickly and use knowledge appropriately.
• Ability to work independently and in a team environment.
• Technically literate with analytical thinking skills.
• Proficiency with MS Office and good typing skills (min. 40 wpm).
• Positive, professional, and customer-focused manner.

Benefits

• Opportunities for professional growth.
• Supportive team environment.
• Engagement with cutting-edge technology solutions.
• Participation in training courses.