Member Support Specialist - Remote

Overview

Wellth is a fast growing digital health company based in Los Angeles that just raised our Series B from leading investors including SignalFire. We use behavioral economics, habit science, and technology to motivate behavior change in some of the highest need and most underserved populations in the US, drastically changing their health outcomes for the better. We have demonstrated our results with several large health insurers (e.g., cut down hospitalization rates by 44% on behalf of Centene AZ) and now are scaling rapidly (>120% year over year revenue growth). Our goal is not to just be another digital health startup but to be the category leader in improving health outcomes for hard to engage populations.

In Short

• Work in a fast-paced, high energy environment.
• Support Members in the Wellth program with questions/issues.
• Take phone calls, answer emails, and send text messages.
• Monitor Member adherence and alert medical care teams.
• Represent the company with professionalism and empathy.
• Opportunity for growth in business development and research.
• Full-time position with flexibility in scheduling.
• Compensation at $18.00/hr.
• Work remotely from anywhere in the United States.
• Join a mission-driven company making a positive impact.

Requirements

• Excellent customer service skills.
• Ability to simplify information and communicate effectively.
• Strong time management skills.
• Positive attitude and sensitivity to member needs.
• Tech savvy, especially with mobile technology.
• Self-motivated and goal-oriented.
• High degree of professionalism and collaborative attitude.
• Ability to problem solve effectively.
• High attention to detail.
• Bilingual in English and Spanish is a plus.

Benefits

• Health, Dental, and Vision Insurances.
• 401(k) and FSA accounts.
• Life Insurance.
• PTO and Paid Holidays.