Member Support Specialist - Remote

Overview

The Member Support Specialist (MSS) plays a crucial role in ensuring a seamless and positive experience for members by handling inquiries, resolving concerns, and managing communication channels.

In Short

• Handle member inquiries and resolve concerns.
• Manage communication channels effectively.
• Support leasing and booking processes.
• Track member interactions.
• Assist House Leaders in property management.
• Provide excellent customer service.
• Work in a fast-paced environment.
• Be proactive and detail-oriented.
• Be tech-savvy and organized.
• Create a great living experience for members.

Requirements

• Strong customer service mindset.
• Experience in property management, leasing, or hospitality is a plus.
• Excellent communication skills.
• Ability to handle multiple tasks at once.
• Proactive and detail-oriented.
• Tech-savvy and organized.

Benefits

• Opportunity to work in a leading property management company.
• Supportive team environment.
• Chance to enhance customer service skills.
• Engagement in a rewarding industry.