Tier 2 Host Support Advocate - Remote

Overview

PadSplit is a pioneering real estate platform operating in the shared housing industry, committed to providing affordable housing accommodations for low-income earners. We are dedicated to helping solve the affordable housing crisis while leveraging housing as a vehicle for financial empowerment for our members. Our principles are Care, Show it, Prove it, and we’ve been proving it through our actions since 2018.

In Short

• Provide advanced technical assistance and superior customer service to hosts.
• Build relationships with hosts and ensure a seamless experience with the platform.
• Respond to inquiries across tickets, email, and phone.
• Educate hosts on policies and procedures.
• Handle sensitive conversations with empathy and professionalism.
• Identify recurring issues and suggest improvements.
• Work collaboratively with other teams to resolve challenges.
• Maintain knowledge of product updates and policy changes.
• Represent PadSplit with professionalism.
• Adapt to a fast-paced, ever-changing environment.

Requirements

• Enjoy engaging with people and building rapport.
• Strong verbal and written communication skills.
• Ability to navigate customer interactions with empathy and assertiveness.
• Proficient in using computers and learning new technologies.
• Creative problem-solving skills.
• Willingness to learn new skills as needed.
• Proactive self-starter with a strong work ethic.

Benefits

• Fully remote position.
• Competitive compensation package including equity incentives.
• National healthcare plans (medical, dental, vision).
• Company provided life insurance policy.
• Unlimited paid-time off policy with eleven company-observed holidays.
• 401(k) plan.
• Twelve weeks of paid time off for both birth and non-birth parents.
• Opportunity to contribute to solving the affordable housing crisis.