Member Support Specialist - Remote

Overview

As a Member Support Specialist at Vitable, you will play a vital role in delivering exceptional service to our members while supporting the day-to-day operations of our Clinical Operations team and affiliated providers.

In Short

• Deliver a delightful healthcare experience by providing exceptional customer service to new and existing members.
• Interact with members via phone, email, text, and chat to address any member concerns around appointments, and non-clinical questions about prescriptions, lab work, or other parts of their Vitable plan.
• Help find resources to coordinate care for members who need services outside of our scope of care.
• Conduct proactive outreach to members or eligible employees to educate them on Vitable’s offering and encourage them to utilize Vitable services.
• Provide support to Vitable affiliated providers, enabling them to deliver excellent healthcare experiences to our members.
• Contribute to small or function-specific projects with guidance and assistance from your manager.
• Surface and articulate basic problems and explore solutions to existing workflows or internal problems.

Requirements

• Bachelor's degree or similar work experience- we’re interested in your discipline, commitment, and work ethic.
• 1+ years of experience in customer service or operations- we want you to have practice in problem-solving.
• You have strong communication skills and are collaborative, especially when teammates are faced with new challenges.
• Passionate about healthcare and creating equal healthcare access for all.

Benefits

• Full Medical, Dental, and Vision coverage.
• A generous equity plan.
• Unlimited PTO.
• Macbook and any other hardware you need to get your job done.
• Mentorship program through First Round Capital.
• Fun, creative, and collaborative work environment.